Death Claim Frequently Asked Questions

 

How do I report a death claim?

  • You may notify us of a death either by phone, e-mail, fax or mail.
  • Phone: Contact us at 1-888-724-4267 Option 2 (Claims), then Option 1 (Report a new Death)
  • E-mail: [email protected]
  • Fax: (480) 425-5128
  • Mailing Address: Sagicor Life Insurance Company
    Attn: Claims Department
    4343 N Scottsdale Road, Ste 300
    Scottsdale, AZ 85251

What requirements are needed to file a death claim?

  • Original Death Certificate with cause of death listed on the certificate.
  • Claimant Statement completed by all beneficiaries. A copy is acceptable.
  • Additional documentation may be needed dependent on the type of beneficiary.
    • If the proceeds are payable to a trust, a copy of the trust or trust certificate is required.
    • If the proceeds are payable to the estate, legal documentation verifying their authority to act on behalf of the state is required. For more information, please contact an attorney or your local bar association.

What if I make a mistake on the Claimant Statement?

  • If a mistake is made, please do not use correction fluid. Cross through, initial and date any corrections or changes.
  • What if the beneficiary has passed away?

  • If a beneficiary has passed away, a certified death certificate for the beneficiary must be provided. Photocopies are acceptable.
  • Can the death claim proceed be assigned to a funeral home?

  • Yes. All designated beneficiaries must be complete an assignment from provided by the funeral home. The assignment form for each beneficiary and a funeral invoice must be submitted to Sagicor.
  • What if the beneficiary’s name has changed?

  • If the beneficiary’s name has changed from that stated in the policy or beneficiary designation, please provide legal documentation to verify the change. Examples marriage certificate, divorce decree or court order.
  • What if the beneficiary is a minor?

    • The following options are available to a minor.
      • UTMA (Uniform Transfer to Minors Act) – UTMA payment may be possible if the benefit amount including interest is under the amount permitted by the state in which the minor beneficiary resides. Please note this amount varies by state.
      • Guardianship Papers – The minor’s custodian may obtain formal guardianship papers for the minor’s estate. These legal guardianship documents must be obtained prior to the release f the benefit. Please contact an attorney if you need more information about the collections of funds for a minor.

    How long will it take to process a death claim?

    • Upon initial notification a claim packet in approximately three (3) business days.
    • Upon receipt of the last requirement the claim will be processed within 7 business days (Non- Contestable Claims). Processing time may be extended if additional review is required.

    How can I send my paperwork to Sagicor for review?

    • Claim paper work can be e-mailed, faxed or sent by mail. Please note we require an original death certificate so that must be mailed.
    • E-mail: [email protected]
    • Fax: (480) 425-5128
    • Mailing Address: Sagicor Life Insurance Company
      Attn: Claims Department
      4343 N Scottsdale Road, Ste 300
      Scottsdale, AZ 85251