Frequently Asked Questions

 

How do I submit documentation?

You may submit your request using one of three methods:

  • Email to [email protected]
  • Fax to (480) 425-5139
  • Mail to Client Services, PO BOX 52121, Phoenix, AZ 85072-2121

What type of payment methods does Sagicor offer and accept?

  • Online Bill Pay – clients who have registered can make payments online by e-check or Credit/Debit card with a VISA, MASTERCARD or DISCOVER logo. Note: Credit/Debit card payments cannot exceed $2,500.00.
  • Electronic Funds Transfer (EFT) Upon receipt of the completed form, your request will be processed in 7-10 business days.
  • Credit Cards by Telephone – call Client Services toll-free at (888) 724-4267 ext. 4610 and we will be happy to assist you.
  • Personal Checks made payable to Sagicor Life Insurance – you may submit a personal check to Attention: Premium Accounting, PO BOX 29053, Phoenix, AZ 85038-9053. Please include your policy number on your check.
  • Cashier’s Checks made payable to Sagicor Life Insurance– you may submit a cashier’s check to Attention: Premium Accounting, PO BOX 29053, Phoenix, AZ 85038-9053
  • Can I have my premium payment automatically withdrawn from my bank account?

    Yes, you may complete an Authorization to Add or Change Electronic Funds Transfer (EFT)

    Upon receipt of the completed form, your request will be processed in 7-10 business days.

    Do I have a grace period to make my premium payment

    Yes, you have 60 calendar days after your due date to make your premium payment. Your payment must arrive by the 60th day to prevent lapsing your valuable policy.

    Can I pay my premium payment early?

    Yes, you may pay the premium amount 20 calendar days prior to the due date.

    What form do I use to take out a loan on my policy

    The proper form to be used to make this request is called Policy/Annuity Service and Change Request

    Please complete the Loan section of the form. Upon receipt of the completed form, your request will be processed in 7-10 business days.

    What do I need to do to change my beneficiaries

    You may fully complete a Beneficiary Change Form

    Upon receipt of the completed form, your request will be processed in 7-10 business days. After your request has been approved and processed we will send you an endorsement page to add to your policy contract.

    Can I have my disbursement direct deposited into my checking account?

    Yes, you may complete an Authorization for Direct Deposit Form.

    Proof of ownership of the account the funds are being deposited in to, upon receipt of the completed form, your request will be processed in 7-10 business days.

    Examples: Voided Check, Bank Statement or Letter from the Bank (on their letterhead) showing account ownership

    When can I expect to receive my annual statement?

    Your annual statement will be generated and mailed shortly after your policy anniversary date each year. Typically, one business day after your anniversary date.

    How long does it take for you to process a withdrawal?

    Once the request has been received in our home office, the request will be reviewed and processed within 7-10 business days.